What Motorola Needs To Do
My public disappointment and struggle with Motorola caught the attention of their corporate offices and ended in a resolution that was, while not what I would have wished for, softened the over all blow of what had occurred. To be honest, I'm not surprised that such an incredible failure occurred. First, let me say that I have done my stint in customer service supporting technology. I understand some of the pitfalls and policies that make it difficult to help the customer at times, but I also remember that the company I worked for at the time had a chain of command that you could send customers up when it was absolutely necessary. Myself to my manager, my manager to their boss, their boss to customer relations. It was customer relations that would then spend the time trying to restore the relationship with the customer or just provide a refund depending on the situation. One other important thing to mention here is that the customer service center I worked for was based right h