12 Month Windows

My public disappointment and struggle with Motorola caught the attention of their corporate offices and ended in a resolution that was, while not what I would have wished for, softened the over all blow of what had occurred. To be honest, I'm not surprised that such an incredible failure occurred. First, let me say that I have done my stint in customer service supporting technology. I understand some of the pitfalls and policies that make it difficult to help the customer at times, but I also remember that the company I worked for at the time had a chain of command that you could send customers up when it was absolutely necessary. Myself to my manager, my manager to their boss, their boss to customer relations. It was customer relations that would then spend the time trying to restore the relationship with the customer or just provide a refund depending on the situation. One other important thing to mention here is that the customer service center I worked for was based right h...

I have typed in the past about my love of the Moto X and how it is the best smartphone available right now, still better than that Galaxy S6. I stand by that review of the phone - it is amazing and I have nothing bad to say about the phone. That said, Motorola has provided me with the worst customer service on the planet. The absolute worst. They are fucking terrible. I purchased a brand new Moto X through the Moto Maker. I customized it. I then paid the extra for the accidental damage coverage on the device because I have a small child and I'm a klutz. Sure enough, about three weeks after I'd purchased it, I dropped it on the pavement and the screen shattered. I called to do an Advanced Exchange (they put a hold on your credit card, send you a phone, and then you send back the old one and they don't bill your card). They said I would have the new phone within 5 days. I honestly believed I would have a tracking number within five days, but not the phone, so my exp...

Seven days ago I opened up the package with my shiny new Moto X 64gb Pure edition and shut down my iPhone 6+ for the last time (Well, I still have to pull photos off it and wipe it, but I wanted that to sound dramatic). I haven't really looked back in those seven days. There are things I find I miss now and then, but nothing I miss more than what I've gained by switching to Android. Notifications are better, notification center is cleaner, I have access to widgets on my various home screens, Google Now is a swipe away instead of finding the app icon and launching it, the card view multitasking is far superior to the completely asinine multitasking view in iOS, and the system is seemingly more responsive. Going back to multitasking for a moment, maybe I have bad fingers, but on my iPhone I could never quit stuck apps easily, I'd think I was swiping up, but all the open apps would suddenly scroll across the screen instead of the app I was trying to quit simply going awa...