I have typed in the past about my love of the Moto X and how it is the best smartphone available right now, still better than that Galaxy S6. I stand by that review of the phone - it is amazing and I have nothing bad to say about the phone. That said, Motorola has provided me with the worst customer service on the planet. The absolute worst. They are fucking terrible. I purchased a brand new Moto X through the Moto Maker. I customized it. I then paid the extra for the accidental damage coverage on the device because I have a small child and I'm a klutz. Sure enough, about three weeks after I'd purchased it, I dropped it on the pavement and the screen shattered. I called to do an Advanced Exchange (they put a hold on your credit card, send you a phone, and then you send back the old one and they don't bill your card). They said I would have the new phone within 5 days. I honestly believed I would have a tracking number within five days, but not the phone, so my exp...
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